We’re grateful that there continues to be a lot of interest in our specialist homeless GP surgery Arch Healthcare:


June 2017

Arch Healthcare carried out our first patient satisfaction survey this month.

The feedback was really fantastic, there were one or two things to work on but mainly it was really something to celebrate. Here are a few highlights:

Scores out of 4:
Reception staff – 3.88
Nurses – 3.91
Doctors – 3.91
Other Comments
They are sparkly magic
Good and work hard
Always polite
No complaints
Always helpful and polite
All very friendly
Receptionists have good people skills
All very professional, friendly and helpful
Staff are always nice, good staff
Very good people
Very helpful and polite
They dress smart
The staff are genuinely brilliant
All lovely and super friendly
Thanking all the doctors, nurses, receptionists of the past and present for all the hard work and care they’ve given me
All nice people
Bright, cheerful, happy and friendly

Please find the full results here


June 2017

Arch Health CIC – Vision & Values 

Vision Statement  

Arch Health CIC exists to explore every opportunity to improve the health and well-being of homeless and vulnerable people. We are committed to this because periods of homelessness can have a devastating impact on a person’s life and we believe that excellent, caring, primary health care can prevent long term suffering and save lives.

Values

  1. Equality & Fairness

Valuing and respecting all our patients, staff and partners.

  1. Collaboration & Community

Working together collaboratively, investing in our relationships with others.

  1. Excellence & Curiosity

Constantly learning, improving and evolving our services and our organisation

  1. Honesty & Integrity

Being true to ourselves, our patients and our partners

  1. Kindness & Humanity

Being joyful, respectful and compassionate in all our work


May 2017

As part of our work towards integrating health & social care for homeless patients we have worked with partners Justlife to create the Frontline Workers Network.

Click on the photo below for the full blog.


May 2017

The Arch Health CIC Board of Directors appointed a new Chair on 2nd May 2017.

Please find an introduction to Dr Anna Hiley on our Directors page here.


April 2017

Excellent marathon related news from one of our subcontractor organisations Justlife.

Click on the photo below for the full article.


March 2017

Arch Healthcare had our first Patient Participation Group (PPG) meeting this month. This group will meet regularly from now on to consider new and innovative ways of positively influencing the services and facilities offered by Arch Healthcare to patients. If you are interested in getting involved in this PPG please pop into the surgery during opening hours to let our Reception Team know.


March 2017

Introducing the Arch Healthcare Team

Name: Peter Sutcliffe

Role: Practice Manager

What does your role involve: I try to make all the many different operational systems in the surgery work well for patients and for staff

What do you like doing during your time off: During my time off I like to run and also write

What’s the best thing about working for Arch Healthcare: I like Arch because it’s so friendly


February 2017

The Arch Healthcare surgery opened on 1st February 2017.

Arch Health CIC CEO Gary Bishop spoke to HERE about ‘working with purpose’ and how HERE’s start-up fund helped get the surgery off the ground. 

Click on the photo below for the full article.

Gary Bishop HERE


January 2017

An event to introduce Arch Healthcare took place on the 11th January 2017.

Arch Directors Dr Tim Worthley, Dr Chris Sargeant, Hannah Bishop and Gary Bishop presented the new service to around 80 guests.

Murray King, Head of APMS Procurement, NHS England (SE) introduced the event saying: “Whilst we were going through the process it was disheartening at times, we kept hitting snags, problems kept arising but the thing that kept me motivated was having to literally step over a person or two on my way to work and I kept thinking that person’s life is just as valuable as mine.”

Gary Bishop, CEO Arch Healthcare ended the event saying: “We love the surgery. The love came first and the contract came second. This is a vital service for our city and it is such a privilege and honour for us to be the custodians of it for this next stage. I’m sure we won’t get everything absolutely ‘right’ but we can promise we’ll do everything in our power to make the surgery a service which the whole city can be proud of.”

Arch Event Jan 2017


November 2016
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November 2016
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November 2016

The Arch board are delighted to announce today that we have been awarded the contract to run Brighton Homeless Healthcare; now named Arch Healthcare. 

Over a year ago Dr Tim Worthley, Hannah Bishop (ANP), Dr Chris Sargeant, Geraldine Hoban and Gary Bishop created Arch Health CIC. Our purpose was to create a vehicle not-for-profit vehicle which could bid for, win and run the Morley Street surgery and create an outstanding primary health care service for homeless people.

Since then we have received an overwhelming level of support, kindness and encouragement from a wide variety of people and organisations across the city and we are delighted to announce today that Arch Health CIC has been awarded the contract to run the Morley Street Surgery and the homeless health engagement service for Brighton & Hove for the next 3 years.

The new service includes in-reach services to Royal Sussex County and Mill view hospitals plus an engagement service offering non-clinical support to patients. Our vision also includes developing expertise within a wide range of organisations and heath services across the city to ensure the best health outcomes for patients. We will be working with St John Ambulance and Justlife Foundation who currently provide the Pathway Plus homeless hospital discharge service for Brighton & Hove and we anticipate developing far reaching partnerships through which will make a deep and lasting impact on those who we serve in the city.

Dr Worthley said:

“We are delighted to have been invited to provide the new specialist homeless healthcare service in Brighton and Hove. This new service represents an opportunity to significantly improve the healthcare that homeless people in our city receive. As a not for profit company comprised of local clinicians and professionals we are determined to deliver a service which is accessible, restorative and compassionate, and which treats the homeless women, men and families in Brighton with the utmost respect and dignity. We will work tirelessly with local services and the community to this end.”

Arch will take over the contract from The Practice Group on February 1st 2017 and we look forward to taking the service forward with the help of partners Inclusion Healthcare, who recently received an ‘outstanding’ CQC status for their homeless surgery in Leicester. We are keen, even at this early stage, to be engaging with all our supporters, friends and colleagues in Brighton & Hove who are seeking to improve the health and well-being of homeless people and welcome every opportunity to work with others to build a truly excellent service which we can all be proud of. 

Thank you for your interest in this journey thus far, we appreciate that very much and we look forward to working with you to improve the health of the poorest fastest.


June 2016

The first ever Arch Health CIC Reception took place on the 28th June 2016.

Arch Directors Dr Tim Worthley, Hannah Bishop, Geraldine Hoban and Gary Bishop presented their vision to around 60 guests.

Dr Tim Worthley, GP Morley Street: “In Brighton over the last 3 years 50 Morley Street patients have died. Their average age was mid 40’s. This is why we push every day, we want to make things better, we want to make things different. Pathway Plus and other projects show that if you provide good healthcare to the homeless you can make a real difference. We have a really exciting vision and just need the chance to see it become a reality.”

Dr Anna Hiley, CEO Inclusion Healthcare: “I really wanted to make the effort to come down to tell you why we agreed to be involved and why we want to support this fantastic team to do something we did six years ago and have never looked back. We have come to know this team and heard from so many of you what a great job they’re doing here and believe they are the right people to help take this service forward and continue providing for you for the next decade.”

Arch Reception 28.6.16


June 2016

“Across the country unsung heroes are leading local initiatives that are improving the nation’s health and wellbeing. Such projects have a special place in our public health system and it is only right that we recognise the people who make them a success.”  Jane Ellison MP, Minister for Public Health, at the ‘Excellence in public health and wellbeing 2016 a celebration event’.

  • Winner: Dr Tim Worthley, Lead GP, Brighton Homeless Healthcare Centre
  • Nominator: Caroline Lucas, MP, Brighton Pavilion

Tim Worthley and Jane Ellison


March 2016

The Argus introduces Arch Health CIC, Brighton.
The Argus introduces Arch Health CIC, Brighton.

 


February 2016

Following stories in The Argus about the number of homeless people dying on our streets Dr Tim Worthley explains what we can do as individuals and collectively.
Following stories in The Argus about the number of homeless people dying on our streets Dr Tim Worthley explains what we can do as individuals and collectively.

 


January 2016

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Dr Tim Worthley speaks to the Argus explaining that 21 of his patients died in 2015 – and that all the deaths were preventable.

 


January 2016

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Dr Tim Worthley speaks with the Argus about how ‘Spice’ has been implicated in at least three recent suicides amongst the homeless population in Brighton.