We’re grateful that there continues to be a lot of interest in our specialist homeless GP surgery Arch Healthcare:
CQC Report – OUTSTANDING IN ALL AREAS – March 2018
On January 28th 2019 Arch Health CIC underwent its first Care Quality Commission (CQC) Inspection at our specialist homeless surgery in Morley Street, Brighton.
These inspections are an extremely demanding and rigorous process which take place at short notice. The three CQC inspectors spent a long day with our team looking at the finer detail of our systems, processes and practices as well as our patient engagement and organisational culture.
The goal of the CQC inspection is to ascertain the extent to which the surgery is:
SAFE, EFFECTIVE, CARING, RESPONSIVE and WELL-LED.
Each area of the inspection is rated as either: Inadequate, Requires Improvement, Good or Outstanding. The surgery is then given an overall rating.
Earlier this week we received the results of our inspection and are delighted to share them with you.
Arch Healthcare was awarded the overall rating of OUTSTANDING, also achieving OUTSTANDING in ALL FIVE areas of inspection.
We are obviously delighted with this result. The full report can be found here.
Forming and launching Arch Health CIC over the last 3 years has required great dedication by all our staff and we are so pleased that their hard work has been recognised by this inspection. We are extremely proud of every member of our team for what they have created and the service which they provide day in and day out.
We are keen to note that Commissioner colleagues at Brighton & Hove CCG, NHS England and BHCC have played a crucial role in the generation of the integrated homeless healthcare model and taken significant risks in order to rethink and redesign services for Brighton & Hove. We are so grateful for this and hope to continue to work in positive partnership to create outstanding services for homeless people in the city.
Our vision at Arch is ‘to explore every opportunity to improve the health and well-being of homeless and vulnerable people’ and we believe that this rating is an important milestone in providing the best possible care to those who are so often marginalised.
We are so happy to share these results with you and we are determined to remain curious about how we can develop and improve our service in months and years to come.
We hope this can become a catalyst for the Brighton & Hove, Multi-Speciality Homeless Health Centre which we dream of establishing.
For more information please see a related article by Brighton & Hove News here.
Annual Remembrance Event – Wednesday 6th February 2019
If you would like to invite others along to this event please click on the image to download an e-invitation.
Introduction to Arch Healthcare Events – January, March & May 2019
Are you interested in learning more about the work of Arch Healthcare? Would you like to meet the team? Would you like to find out more about healthcare for homeless people in the city?
Then you are very welcome to join us at one of our regular Introduction to Arch Healthcare with tea, coffee and cakes!
These sessions are suitable for people working in the homeless sector, and anyone who would like to know a little more about our work. As well as locals we welcome visits from further afield.
Each session will include: a tour of the surgery, a chance to meet our staff, information about our partner organisations and the values and vision of the organisation.
Tuesday 22nd January 2019 11am
Tuesday 26th March 2019 11am
Tuesday 28th May 2019 11am
Book your place by clicking on the link below.
Health and Homelessness Conference – November 2018
On November 21st 2018 Arch Health CIC and the Brighton and Hove Frontline Network (facilitated by Justlife in partnership with St Martin’s Frontline Network) hosted the very first local Homelessness and Health Conference at the Friends Meeting House. Prior to the event frontline workers from across the city were asked to submit their suggestions for subjects to be covered in the day and the timetable was developed from those suggestions.
The morning was designed for frontline workers with clinicians joining for the afternoon. 91 delegates attended all or part of the day, one third of whom were clinicians.
Conference attendance was free, lunch tea and coffee were also provided free of charge. We believe this made the event very accessible and added to the sense of community which permeated the day.
We received feedback from 30 different delegates. 26 said they would attend future events. Collectively they scored the event /5 as follows:
|Overall||Content||Discussion||Generated new thoughts||Venue/Running|
Overall the Arch Team are very happy with how the day went and will likely be offering more conferences in the future. Please check back on this page for details.
Our first Annual Report (2017-2018) has now been published. Please download and take a look.
Arch Healthcare hosted a time of quiet reflection and remembrance of homeless people who died in Brighton & Hove over the last year.
We were delighted to host Caroline Lucas MP at the Arch Healthcare surgery. After meeting the staff and some patients we were able to share something of the journey we have been on over the last couple of years from carrying the vision for better homeless healthcare in the city, to creating Arch Health CIC and winning the contract to run the surgery and additional services.
We talked at length about our concerns about the rising numbers of homeless people in the city and further afield and also spent time considering vision to to establish an integrated, multidisciplinary team, co-located in a city centre facility to maximise the impact care we can offer our patients.
Caroline was quite taken with our Arch Vision & Values mural which is on the wall in reception and she’s pictured in front of it here with, Dr Worthley, Hannah Bishop (Advanced Nurse Practitioner) and Gary Bishop (CEO).
Arch Healthcare carried out our first patient satisfaction survey this month.
The feedback was really fantastic, there were one or two things to work on but mainly it was really something to celebrate. Here are a few highlights:
Doctors – 3.91
Please find the full results here
Arch Health CIC – Vision & Values
“Arch Health CIC exists to explore every opportunity to improve the health and well-being of homeless and vulnerable people. We are committed to this because periods of homelessness can have a devastating impact on a person’s life and we believe that excellent, caring, primary health care can prevent long term suffering and save lives.“
The Arch Board of Directors met to explore Arch’s Vision & Values.
The Arch Health CIC Board of Directors appointed a new Chair on 2nd May 2017.
Please find an introduction to Dr Anna Hiley on our Directors pagehere.
Excellent marathon related news from one of our subcontractor organisations Justlife.
Click on the photo below for the full article.
Arch Healthcare had our first Patient Participation Group (PPG) meeting this month. This group will meet regularly from now on to consider new and innovative ways of positively influencing the services and facilities offered by Arch Healthcare to patients. If you are interested in getting involved in this PPG please pop into the surgery during opening hours to let our Reception Team know.
Introducing the Arch Healthcare Team
What does your role involve:I try to make all the many different operational systems in the surgery work well for patients and for staff
What do you like doing during your time off: During my time off I like to run and also write
What’s the best thing about working for Arch Healthcare:I like Arch because it’s so friendly
The Arch Healthcare surgery opened on 1st February 2017.
Arch Health CIC CEO Gary Bishop spoke to HEREabout ‘working with purpose’ and how HERE’s start-up fund helped get the surgery off the ground.
Click on the photo below for the full article.
An event to introduce Arch Healthcare took place on the 11th January 2017.
Arch Directors Dr Tim Worthley, Dr Chris Sargeant, Hannah Bishop and Gary Bishop presented the new service to around 80 guests.
Murray King, Head of APMS Procurement, NHS England (SE) introduced the event saying: “Whilst we were going through the process it was disheartening at times, we kept hitting snags, problems kept arising but the thing that kept me motivated was having to literally step over a person or two on my way to work and I kept thinking that person’s life is just as valuable as mine.”
Gary Bishop, CEO Arch Healthcare ended the event saying: “We love the surgery. The love came first and the contract came second. This is a vital service for our city and it is such a privilege and honour for us to be the custodians of it for this next stage. I’m sure we won’t get everything absolutely ‘right’ but we can promise we’ll do everything in our power to make the surgery a service which the whole city can be proud of.”
The Arch board are delighted to announce today that we have been awarded the contract to run Brighton Homeless Healthcare; now named Arch Healthcare.
Over a year ago Dr Tim Worthley, Hannah Bishop (ANP), Dr Chris Sargeant, Geraldine Hoban and Gary Bishop created Arch Health CIC. Our purpose was to create a vehicle not-for-profit vehicle which could bid for, win and run the Morley Street surgery and create an outstanding primary health care service for homeless people.
Since then we have received an overwhelming level of support, kindness and encouragement from a wide variety of people and organisations across the city and we are delighted to announce today that Arch Health CIC has been awarded the contract to run the Morley Street Surgery and the homeless health engagement service for Brighton & Hove for the next 3 years.
The new service includes in-reach services to Royal Sussex County and Mill view hospitals plus an engagement service offering non-clinical support to patients. Our vision also includes developing expertise within a wide range of organisations and heath services across the city to ensure the best health outcomes for patients. We will be working with St John Ambulance and Justlife Foundation who currently provide the Pathway Plus homeless hospital discharge service for Brighton & Hove and we anticipate developing far reaching partnerships through which will make a deep and lasting impact on those who we serve in the city.
Dr Worthley said:
“We are delighted to have been invited to provide the new specialist homeless healthcare service in Brighton and Hove. This new service represents an opportunity to significantly improve the healthcare that homeless people in our city receive. As a not for profit company comprised of local clinicians and professionals we are determined to deliver a service which is accessible, restorative and compassionate, and which treats the homeless women, men and families in Brighton with the utmost respect and dignity. We will work tirelessly with local services and the community to this end.”
Arch will take over the contract from The Practice Group on February 1st 2017 and we look forward to taking the service forward with the help of partners Inclusion Healthcare, who recently received an ‘outstanding’ CQC status for their homeless surgery in Leicester. We are keen, even at this early stage, to be engaging with all our supporters, friends and colleagues in Brighton & Hove who are seeking to improve the health and well-being of homeless people and welcome every opportunity to work with others to build a truly excellent service which we can all be proud of.
Thank you for your interest in this journey thus far, we appreciate that very much and we look forward to working with you to improve the health of the poorest fastest.
The first ever Arch Health CIC Reception took place on the 28th June 2016.
Arch Directors Dr Tim Worthley, Hannah Bishop, Geraldine Hoban and Gary Bishop presented their vision to around 60 guests.
Dr Tim Worthley, GP Morley Street: “In Brighton over the last 3 years 50 Morley Street patients have died. Their average age was mid 40’s. This is why we push every day, we want to make things better, we want to make things different. Pathway Plus and other projects show that if you provide good healthcare to the homeless you can make a real difference. We have a really exciting vision and just need the chance to see it become a reality.”
Dr Anna Hiley, CEO Inclusion Healthcare: “I really wanted to make the effort to come down to tell you why we agreed to be involved and why we want to support this fantastic team to do something we did six years ago and have never looked back. We have come to know this team and heard from so many of you what a great job they’re doing here and believe they are the right people to help take this service forward and continue providing for you for the next decade.”
“Across the country unsung heroes are leading local initiatives that are improving the nation’s health and wellbeing. Such projects have a special place in our public health system and it is only right that we recognise the people who make them a success.” Jane Ellison MP, Minister for Public Health, at the ‘Excellence in public health and wellbeing 2016 a celebration event’.
- Winner: Dr Tim Worthley, Lead GP, Brighton Homeless Healthcare Centre
- Nominator: Caroline Lucas, MP, Brighton Pavilion